1. Scope of Policy
This policy applies to all orders for furniture, home products, and related accessories placed through the Kattleyavintage website, with delivery available throughout the United States.
This policy is intended to clearly explain the procedures for order cancellation and refunds and to provide consumers with transparent information about these processes.
2. Order Cancellation Conditions
Customers may request cancellation of an order as long as the order has not yet been shipped.
Orders that are already being prepared or have been shipped cannot be canceled directly and must be handled in accordance with the Return Policy.
Any cancellation request should be submitted while the order status can still be verified.
3. Cancellation Procedure
To request an order cancellation, please contact:
Phone: +1 (850) 531-0798
Email: info@kattleyavintage.com
Please provide the following information:
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Order number
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Contact information (email or phone number)
Our customer service team will confirm the order status within 24 hours and inform you of the result of the request.
For orders that have not been shipped, the cancellation will be processed after confirmation.
4. Processing of Shipped Orders
If an order has already been shipped or has been handed over to the carrier, it cannot be canceled directly.
The customer may then submit a return request in accordance with the 14-day Return Policy, calculated from the date the order is received.
If the applicable return conditions are met, a prepaid return label will be provided for returning the product.
Returned items must meet the following conditions:
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Unused product
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Complete original packaging
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All included accessories
5. Refund Process
Canceled Orders:
The refund will be issued through the original payment method.
Refund processing will begin within 2 business days after cancellation is confirmed.
Returned Orders:
The refund will be processed within 2 business days after the returned product is received and inspected.
The refund amount includes the product price, applicable paid shipping charges, and applicable taxes included in the original order, subject to the applicable return conditions.
All product prices are displayed on a tax-inclusive basis, and applicable taxes are included in the displayed product prices where applicable.
6. Important Notes
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Kattleyavintage reserves the right to verify each cancellation request and provide a solution based on the current status of the order.
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Customers are responsible for ensuring that their contact information is accurate so that communication regarding the order can be completed.
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Customers are advised to keep relevant emails and records of communications for reference.
7. Customer Service and Contact Information
For questions regarding order cancellation or refunds, please contact us:
This website is owned and operated by KATTLEYA VINTAGE LLC.
Company Name: KATTLEYA VINTAGE LLC
Address: 5093 SW 153RD TER, DAVIE, FL 33331, United States
EIN: 87-3050136
Phone: +1 (850) 531-0798
Email: info@kattleyavintage.com
Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time)
Please contact us via email; we will respond within 24 hours.