1. Scope of the Exchange Policy
This exchange policy applies to furniture, home products, and related accessories purchased through the Kattleyavintage website.
If you are not satisfied with a product, you may request an exchange within 14 days after receiving the product, without providing a reason.
This policy is intended to provide consumers with a clear process for requesting a product exchange in accordance with the applicable terms and conditions.
2. Exchange Request
The customer must submit an exchange request within 14 days after receiving the product.
Please contact our customer service team through:
Email: info@kattleyavintage.com
Phone: +1 (850) 531-0798
Customer Service Hours (Eastern Time):
Monday to Friday: 8:00 AM – 6:00 PM
When submitting an exchange request, please provide the following information:
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Order number
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Product name and quantity
Our customer service team will respond within 24 hours and provide a prepaid return label together with detailed exchange instructions.
3. Exchange Conditions
To ensure that the exchange request can be processed properly, the following conditions must be met:
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The product must be new and unused
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The original packaging, labels, and all accessories must be retained
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This exchange policy applies only to orders delivered within the United States
4. Return Address
Please return the items to the following address:
KATTLEYA VINTAGE LLC
5093 SW 153RD TER
DAVIE, FL 33331, United States
Please use the prepaid return label provided by our customer service team and carefully package the product to help prevent damage during transportation.
5. Shipping Costs
The transportation costs associated with an exchange are covered by Kattleyavintage.
The customer does not need to pay the standard return shipping cost; a prepaid return label will be provided.
6. Exchange Process
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Customer submits an exchange request
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Customer service provides a prepaid return label
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Customer returns the product
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The product is received and inspected
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A replacement product will be shipped within 2 business days if the exchange conditions are met
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The replacement shipment can be tracked using the provided tracking number
Applicable taxes are included in the displayed product prices where applicable, and the applicable tax-inclusive amount is reflected in the order total.
7. Important Information
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Please verify that your shipping information is correct to help avoid delivery delays
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Customers are advised to use a tracked shipping service when returning a product
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Delivery times may be affected by carrier processing, transportation conditions, or other circumstances beyond the customer's control
8. After-Sales Support
For questions regarding the exchange process, please contact us:
This website is owned and operated by KATTLEYA VINTAGE LLC.
Company Name: KATTLEYA VINTAGE LLC
Address: 5093 SW 153RD TER, DAVIE, FL 33331, United States
EIN: 87-3050136
Phone: +1 (850) 531-0798
Email: info@kattleyavintage.com
Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time)
Please contact us via email; we will respond within 24 hours.